Andrew Breau is definitely a contact center professional! Prior to starting with Blue Ocean in 2008, he put 9 years of contact center experience under his belt at multiple levels including 5 years managing various projects in 3 different locations. Now as Project Manager for Nova Scotia’s Department of Tourism, Culture and Heritage and their Check In reservation and registration program, he manages the day-to-day operations of a team of Coaches and Agents in order to achieve his client’s targets.
A UPEI alum and avid golfer, Andrew has learned at Blue Ocean to work with, and rely on a number of different people in various roles in order to achieve goals. “Within a contact center,” he says “you work with a lot of people who are focused on a number of different tasks and projects, but they’re all working towards the same goal of providing great customer services for our customers and their clients. When everyone works together, goals are met and exceeded.” This couldn’t be more true when referring to the new Tourism Customer Contact System that Blue Ocean developed for the Province of Nova Scotia in which Andrew played a key role.
Andrew loves that Blue Ocean is a locally owned company that stands tall while competing with large contact centers in the industry. “Our company adheres to core values,” he says, “and that helps us to be successful in this competitive industry.”
So what keeps this Notre Dame Football fan motivated? “Within a call center there is constant change and everyday is a little bit different than the previous. I need to be able to adapt quickly to situations and this constantly keeps me motivated and involved in my job,” he says. |
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