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Steve Parker - CCL Group
Steve Parker
 

Message From the Chairman and CEO

It takes a very special business to come out of a worldwide recession stronger and more successful than it entered.  That is Blue Ocean Contact Centers.  As we look forward to 2011, Blue Ocean is immersed in the challenges of growth and development.

Those challenges are real – but great to have!

New Clients

We are thrilled to begin a new relationship with one of the world’s largest and most successful automakers.   Volkswagen and Audi have chosen Blue Ocean as their primary brand and customer support provider across Canada.  Great products deserve great support and we are honoured to do this.

We also welcome a new relationship with Sobeys, a company that CCL Group members have served in various capacities for years.  Blue Ocean is the new national customer care and support provider for Club Sobeys.  What a privilege for us to be associated with this outstanding food retailer.  We send our warm appreciation to Sobeys as well as to the great team of Blue Ocean professionals who did a brilliant job in the start up.

Here is a quote from a client who called Club Sobeys . . . “I would like to let Sobeys know how lucky you are to have Hunter represent your company.  He was friendly, professional and helped brand Sobeys as a premier place to shop; I’ll definitely continue to be loyal to Sobeys as a result.”

Growing Customers

  

Blue Ocean Contact Centers

Blue Ocean trainer, Jillian Wortman, with Agents launching the Club Sobey's Customer Loyalty Support Program

Even more telling, much of our growth is coming from existing customers.  One of the world’s largest and most sophisticated technology companies has brought Blue Ocean new outsourcing assignments previously handled in Asia. This demonstrates the value of Blue Ocean services compared to anywhere in the world.

Another key client, SMART Technologies, has expanded its relationship with Blue Ocean by asking us to provide primary customer support in Europe. (We have already been serving SMART in North America.)
     

Blue Ocean Contact Centers

Barry Browne & John Festa of the Tech Team ready to connect new workstations

  

SMART is the world leader in interactive white boards.  There is probably a SMART board in your local school and you can see their products at work on CNN, CSI or in many other venues.

Widening Our World

Blue Ocean is providing outsourced customer support services on three continents.  We are humbled and challenged by requests that we grow with international clients as their fields of interest expand.  More important, the people of Blue Ocean are demonstrating how well it can be done.  It is challenging, fun and inspiring.  We say congratulations and thank you to each of our colleagues.

While our world is wider, our focus is narrow.  Blue Ocean is a contact center outsourcer focused almost exclusively on value added customer support.  We understand what our clients need and how important their customers are to them.

Number 2 and Trying Harder    
     

ContactCenterWorld.com has selected Blue Ocean Contact Centers for the 2010 Silver Medal as Best Contact Center Outsourcer in the Americas. Blue Ocean was also a finalist in 2009. 

On the subject of honours, we were also excited to be named as one of Canada’s Top 10 Marketing Services in Outsourcers by The International Association of Outsourcing Professionals.  This is outsourcing of all types, and Blue Ocean is one of only two contact centers to be recognized.

We are number 2!

Colour

CCL Group member Colour is doing fantastic work in social media.  Check out Colour’s website at colour.ca.

I recently had the opportunity to watch Colour’s Saviour Joseph do a presentation on how to integrate social media into various organizations.  I would recommend getting Saviour to speak to your group.

Colour’s public affairs practice, also continues to lead.  If you have a challenge that requires behaviour or opinion change, speak to Rob Batherson or members of his team in public affairs.  Their genius is the ability to help you make things happen. 

Welcome to CCL Group

 

All members of CCL Group welcome your interest and encourage you to learn more about us.

Colour's Savior Joseph speaks to a

group on social media for business

For those with an interest in our people, take a look at CCL Group’s career section.  The profiles here are just a sample of what makes our organization work. 

Or, feel free to call me personally at 902-722-3136.  We’ll get you connected with people who will help you succeed.

Steve Parker

July 2010

 
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